Why can't other users see results from forms I created?

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    karlp
    Asked on February 13, 2017 at 12:17 PM

    I have a form that is working successfully and I'm getting submissions. However, another user cannot see any submission results. This is frustrating, because he is the one I want to review the results.

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    BJoanna
    Answered on February 13, 2017 at 01:23 PM

    Is sub account user of your account now able to view submissions that shared with his/her account? I have checked and you have three sub account users. Which one of them is not able to view shared submissions. Please provide us email address or username of sub account. 

    Looking forward to your reply.

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    karlp
    Answered on February 13, 2017 at 01:46 PM
    Tim.haughton
    Thanks
    Karl Pallister
    quality manager
    Sapphire Balustrades Ltd
    ...
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    BJoanna
    Answered on February 13, 2017 at 02:04 PM

    I did not found account with username Tim.haughton, but I assume that you were referring to account with email address tim.haughton@sapphire.eu.com.

    The reason why your sub account user is not able to view submissions, is because you are storing your data on our US servers and your sub account user has selected option to store data on EU servers. To resolve this issue your sub account user have to un-check Europe Datacenter option on Data page of his account. 

    Hope this will help. Let us know if you need further assistance. 

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    karlp
    Answered on February 13, 2017 at 02:46 PM
    Thank you for the explanation. It makes more sense to store on European servers, so we ought to switch over. Could you give me instructions in how to move data across for all of our users while maintaining the existing URLs and without losing any data?
    Thanks
    Karl Pallister
    quality manager
    Sapphire Balustrades Ltd
    ...
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    Kiran
    Answered on February 13, 2017 at 04:27 PM

    You can just switch the server by selecting the European Data center option from the Data section in your account settings.

    https://www.jotform.com/myaccount/data

    The forms and form submission data will be moved almost instantly.

    Hope this information helps! 

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    karlp
    Answered on February 14, 2017 at 08:45 AM
    Thanks – hopefully this will sort the problem of extremely slow starting. I’m just running an export, then I will switch over. The export process seems to be taking a very long time
    Regards
    Karl Pallister
    quality manager
    main 0844 88 00 553 ddi 0118 986 5411 mob 07848 454 886
    Sapphire Balustrades Ltd 11 Arkwright Road Reading RG2 0LU
    Registered office 11 Arkwright Road, Reading, RG2 0LU Registration No 07719070 Please read our disclaimer before opening/reading this email.
    Company Directors: Luke Haughton, Charlie Ker, Ben Parsons, Andrew Parsons, Tristan Parsons, Warren Parsons
    ...
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    Kiran
    Answered on February 14, 2017 at 09:52 AM

    The export would take a while depending on the number of submissions in your account and the files uploaded. Once the file is ready, you can download the file to your desktop.

    Let us know if you need any further assistance. We will be happy to assist.