- karlpAsked on February 13, 2017 at 12:17 PM
I have a form that is working successfully and I'm getting submissions. However, another user cannot see any submission results. This is frustrating, because he is the one I want to review the results.
- JotForm SupportBJoannaAnswered on February 13, 2017 at 01:23 PM
Is sub account user of your account now able to view submissions that shared with his/her account? I have checked and you have three sub account users. Which one of them is not able to view shared submissions. Please provide us email address or username of sub account.
Looking forward to your reply.
- karlpAnswered on February 13, 2017 at 01:46 PMTim.haughton
Sapphire Balustrades Ltd
- JotForm SupportBJoannaAnswered on February 13, 2017 at 02:04 PM
I did not found account with username Tim.haughton, but I assume that you were referring to account with email address firstname.lastname@example.org.
The reason why your sub account user is not able to view submissions, is because you are storing your data on our US servers and your sub account user has selected option to store data on EU servers. To resolve this issue your sub account user have to un-check Europe Datacenter option on Data page of his account.
Hope this will help. Let us know if you need further assistance.
- karlpAnswered on February 13, 2017 at 02:46 PMThank you for the explanation. It makes more sense to store on European servers, so we ought to switch over. Could you give me instructions in how to move data across for all of our users while maintaining the existing URLs and without losing any data?
Sapphire Balustrades Ltd
- JotForm SupportKiranAnswered on February 13, 2017 at 04:27 PM
- karlpAnswered on February 14, 2017 at 08:45 AMThanks – hopefully this will sort the problem of extremely slow starting. I’m just running an export, then I will switch over. The export process seems to be taking a very long time
main 0844 88 00 553 ddi 0118 986 5411 mob 07848 454 886
Sapphire Balustrades Ltd 11 Arkwright Road Reading RG2 0LU
Registered office 11 Arkwright Road, Reading, RG2 0LU Registration No 07719070 Please read our disclaimer before opening/reading this email.
Company Directors: Luke Haughton, Charlie Ker, Ben Parsons, Andrew Parsons, Tristan Parsons, Warren Parsons
- JotForm SupportKiranAnswered on February 14, 2017 at 09:52 AM
The export would take a while depending on the number of submissions in your account and the files uploaded. Once the file is ready, you can download the file to your desktop.
Let us know if you need any further assistance. We will be happy to assist.