What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My jot form editor is not the same as when I click preview form

    Asked by amirghiassi on February 13, 2017 at 04:03 PM

    I think I have lost loads of work on this form:


    But although I cannot see the fields in my editor, they appear when I press Preview Form on pages 7-9. These were the last pages I edited apart from a few edits on other pages.

    Have I lost my work or is there a way of retrieving it.

    The error happened when I added Paypal Pro. Could that be the problem or is the form too large? Was up to around 700 fields although only 518 showing up at the moment.

    So so gutted as looked at the revision history and nothing there - a list mostly saying no updates. Why does the green sign at the top keep telling me "all changes saved" then?

    Really would appreciate your help.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by BDAVID on February 13, 2017 at 06:48 PM

    There is a new version of the editor, could you illustrate with a screenshot the section that is not showing on edit mode, but it shows on preview? 

    Load the link of this thread in your browser: https://www.jotform.com/answers/1065117 

    Then upload the screenshot as shown on this guide: https://www.jotform.com/answers/414264-How-to-include-screenshot-image-in-the-support-forum