Update Credit Card on File

Hi - I am a current subscriber of Jot Form and have been for a while.  At the time I joined I provided my credit card for the payment and automatic renewal.  I have received an email from Blue Snap indicating my credit card on file has expired and I would like to update my records and provide a new credit card so I can continue on with the service.

I have tried using the link from the BlueSnap email but it keeps telling me my user id is invalid.

I am not sure how to go about this and also - have noticed the pricing has increased but because I am a previous customer I understand that my account will be grandfathered and the low annual rate of $90 will apply.

Can you help me sort this out?

thanks,

David Bennett

Hello David,

Here are the steps you need to follow to update your credit card details attached to your billing profile:

#1. Go to: https://cp.bluesnap.com/jsp/account_login.jsp 

#2. Enter your username: 1391542542585

#3. Reset password link has been sent to your email address: dcbe*****@bennettgm.com

Once you sign in to your BlueSnap account, you should be able to update your credit card details.

Thank you!