- dcbennettAsked on February 14, 2017 at 09:35 AM
Hi - I am a current subscriber of Jot Form and have been for a while. At the time I joined I provided my credit card for the payment and automatic renewal. I have received an email from Blue Snap indicating my credit card on file has expired and I would like to update my records and provide a new credit card so I can continue on with the service.
I have tried using the link from the BlueSnap email but it keeps telling me my user id is invalid.
I am not sure how to go about this and also - have noticed the pricing has increased but because I am a previous customer I understand that my account will be grandfathered and the low annual rate of $90 will apply.
Can you help me sort this out?
- JotForm Supportashwin_dAnswered on February 14, 2017 at 12:35 PM
Here are the steps you need to follow to update your credit card details attached to your billing profile:
#2. Enter your username: 1391542542585
#3. Reset password link has been sent to your email address: firstname.lastname@example.org
Once you sign in to your BlueSnap account, you should be able to update your credit card details.