What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Update Credit Card on File

    Asked by dcbennett on February 14, 2017 at 09:35 AM

    Hi - I am a current subscriber of Jot Form and have been for a while.  At the time I joined I provided my credit card for the payment and automatic renewal.  I have received an email from Blue Snap indicating my credit card on file has expired and I would like to update my records and provide a new credit card so I can continue on with the service.

    I have tried using the link from the BlueSnap email but it keeps telling me my user id is invalid.

    I am not sure how to go about this and also - have noticed the pricing has increased but because I am a previous customer I understand that my account will be grandfathered and the low annual rate of $90 will apply.

    Can you help me sort this out?

     

    thanks,

     

    David Bennett

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    JotForm Support

    Answered by ashwin_d on February 14, 2017 at 12:35 PM

    Hello David,

    Here are the steps you need to follow to update your credit card details attached to your billing profile:

    #1. Go to: https://cp.bluesnap.com/jsp/account_login.jsp 

    #2. Enter your username: 1391542542585

    #3. Reset password link has been sent to your email address: dcbe*****@bennettgm.com

    Once you sign in to your BlueSnap account, you should be able to update your credit card details.

    Thank you!