What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    User's credit card rejected on form

    Asked by CraigL61 on February 14, 2017 at 01:25 PM

    A user contacted me after trying to use the form I created to  register for our event. Our form only allows a person to register for one user at a time. He registered and paid for his registration using the form. After successfully his own registration, he went back to the form to register an additional person, but his card was rejected. Why would that happen? Is this a question I need to ask Stripe?

    Page URL:
    https://granfondotexastmco.com/registration

  • Profile Image
    JotForm Support

    Answered by EltonCris on February 14, 2017 at 04:18 PM

    Hello,

    Is there any error shown after the card was rejected? We would appreciate if you could provide details on the error so we can further check and investigate this issue.

    Also just to clarify, is he using the same card when registering the second user? So the first payment went through and the second did not?

    We'll look forward to your reply.

  • Profile Image

    Answered by CraigL61 on February 14, 2017 at 05:12 PM

    You can disregard this and remove the question. The issue was with his bank. It's been resolved.

    Thanks!