Why can't I create forms in a shared folder anymore?

  • DaySnyder
    Asked on February 14, 2017 at 2:27 PM

    Hello, I am listed as a sub-user for a business I work for. Prior to now, I was able to create forms under a shared folder with that Business Account. Now, I can only view/edit them and no longer create forms that will go into that folder.

    Is this an update with 4.0 where sub users can no longer make forms in shared folders or is it some sort of bug?

  • Elton Support Team Lead
    Replied on February 14, 2017 at 4:53 PM

    You need to click the account name where you want the form to be added before you can create a form.

    Example:

    Why cant I create forms in a shared folder anymore? Image 1 Screenshot 20

  • Elton Support Team Lead
    Replied on February 14, 2017 at 4:55 PM

    If you want to move a form, just drag and drop it on the account name.

    Why cant I create forms in a shared folder anymore? Image 1 Screenshot 20

     

  • DaySnyder
    Replied on February 15, 2017 at 10:55 AM

    Okay, thanks. I must have been having problems with my browser. I had done all those things and it wasn't working like it usually did. I tried again on a different computer and it seemed to work.

  • Elton Support Team Lead
    Replied on February 15, 2017 at 12:47 PM

    Great!

    Try clearing your browser's cache and see if that helps. :)