User receiving “You’ve reached your form limit.”

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    TDAHelpdesk
    Asked on February 14, 2017 at 04:13 PM

    Hi folks,

    One of our users, Karen.Reichek@TexasAgriculture.gov is receiving the error above.  I think this may be because she needs to be fully migrated to our jotform account.  As I understand it, it may be that her account was created before we had our "enterprise" account.

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    Ian
    Answered on February 14, 2017 at 08:15 PM

    user kreichek with email Karen.Reichek@TexasAgriculture.gov has a free account with a limit of 5 forms

    This is basically a number of forms you can create depending on the account plan you have. Considering that you are on free plan you can create up to 5 forms on your account. 

    However all 89 forms that you have on your account will be active, but you will not be able to create new form unless deleting existing forms or upgrading your account to increase your form limit.

    Hope the information helps

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    TDAHelpdesk
    Answered on February 15, 2017 at 12:54 PM

    Hi JotForm Support.

     

    I do believe she was created before our enterprise account existed, but we not pay for an enterprise account and I see her name within it.  It seems her account hasn't been converted.

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    EltonCris
    Answered on February 15, 2017 at 02:58 PM

    The user kreichek where you shared forms has 5 existing forms created under his account. This is the reason why he can't create forms further as also mentioned by my colleague.

    Please ask this user to archive or delete at least one form on his account so he would be able to create the form.

    If he want to transfer the ownership of the form to your account so the form won't be counted towards his limit, he can drag the form in your folder name under Shared without tab.

    Hope this helps