Timers and countdown timers are not working properly on all screen sizes

  • lfgellon
    Asked on February 15, 2017 at 9:31 AM

    Also a couple of issues:

    Timers and countdown timers are not working properly on all screen sizes

    They shall be fully responsive

    and allow to turn on/off  days and seconds 

  • BJoanna
    Replied on February 15, 2017 at 11:16 AM

    I have checked the form https://form.jotform.com/61112541644951 that you provided on your other thread, but I did not found mentioned widgets. 

    Please provide us ID of the form you are having issues with.

    Looking forward to your reply. 

  • lfgellon
    Replied on February 15, 2017 at 11:23 AM

    Hi BJoanna,

     

    I have to remove the countdown timers as that is a live form.

    You can experiment and see them here https://form.jotform.com/70113301861947

     

    Regards,

    Luis

  • BJoanna
    Replied on February 15, 2017 at 12:48 PM

    Please add Mobile Responsive widget to your form>

    Here is my cloned form with Mobile Responsive widget:

    https://form.jotform.com/70455361308958 

  • lfgellon
    Replied on February 15, 2017 at 1:29 PM

    Hi BJoanna,

     

    I have clicked on the get now widget button, but it is not showing up on my list of widgets

    Can you help please?

     

  • BJoanna
    Replied on February 15, 2017 at 3:03 PM

    It seems that Mobile responsive widget is not available in Version 4. This is already reported to our developers. 

    For now you will need to switch back to Version 3 and add Mobile responsive widget to your form.

    You can switch back to Version 3 on settings page of your account.

    Timers and countdown timers are not working properly on all screen sizes Image 1 Screenshot 30

    Once you add mobile responsive widget your form should look like this on mobile devices. Here is a screenshot form my Samsung Galaxy S4.

    Timers and countdown timers are not working properly on all screen sizes Image 2 Screenshot 41 

  • lfgellon
    Replied on February 21, 2017 at 10:46 AM
    Hello BJoanna,
    Thanks for your help regarding the mobile compatibility issue.
    Would you be so kind of letting me know when it is safe to go back to
    Jotform 4
    so I can keep learning the new version?
    Looking forward to hearing from you.
    Regards,
    Luis
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  • BJoanna
    Replied on February 21, 2017 at 12:01 PM

    It is safe to use version 4. You can switch back to version 4 anytime you want. 

    Mobile responsive widget is still not available in Version 4, but everything else is working properly. 

    You can switch back to Version 4 on settings page of your account, same as you did to go back to Version 3. 

    Feel free to contact us if you have any other questions.