- JotForm SupportBJoannaAnswered on February 15, 2017 at 11:16 AM
I have checked the form https://form.jotform.com/61112541644951 that you provided on your other thread, but I did not found mentioned widgets.
Please provide us ID of the form you are having issues with.
Looking forward to your reply.
- lfgellonAnswered on February 15, 2017 at 11:23 AM
I have to remove the countdown timers as that is a live form.
You can experiment and see them here https://form.jotform.com/70113301861947
- lfgellonAnswered on February 15, 2017 at 01:29 PM
I have clicked on the get now widget button, but it is not showing up on my list of widgets
Can you help please?
- JotForm SupportBJoannaAnswered on February 15, 2017 at 03:03 PM
It seems that Mobile responsive widget is not available in Version 4. This is already reported to our developers.
For now you will need to switch back to Version 3 and add Mobile responsive widget to your form.
You can switch back to Version 3 on settings page of your account.
Once you add mobile responsive widget your form should look like this on mobile devices. Here is a screenshot form my Samsung Galaxy S4.
- lfgellonAnswered on February 21, 2017 at 10:46 AMHello BJoanna,
Thanks for your help regarding the mobile compatibility issue.
Would you be so kind of letting me know when it is safe to go back to
so I can keep learning the new version?
Looking forward to hearing from you.
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- JotForm SupportBJoannaAnswered on February 21, 2017 at 12:01 PM
It is safe to use version 4. You can switch back to version 4 anytime you want.
Mobile responsive widget is still not available in Version 4, but everything else is working properly.
You can switch back to Version 4 on settings page of your account, same as you did to go back to Version 3.
Feel free to contact us if you have any other questions.