What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Timers and countdown timers are not working properly on all screen sizes

    Asked by lfgellon on February 15, 2017 at 09:31 AM

    Also a couple of issues:

    Timers and countdown timers are not working properly on all screen sizes

    They shall be fully responsive

    and allow to turn on/off  days and seconds 

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    JotForm Support

    Answered by BJoanna on February 15, 2017 at 11:16 AM

    I have checked the form https://form.jotform.com/61112541644951 that you provided on your other thread, but I did not found mentioned widgets. 

    Please provide us ID of the form you are having issues with.

    Looking forward to your reply. 

  • Profile Image

    Answered by lfgellon on February 15, 2017 at 11:23 AM

    Hi BJoanna,

     

    I have to remove the countdown timers as that is a live form.

    You can experiment and see them here https://form.jotform.com/70113301861947

     

    Regards,

    Luis

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    JotForm Support

    Answered by BJoanna on February 15, 2017 at 12:48 PM

    Please add Mobile Responsive widget to your form>

    Here is my cloned form with Mobile Responsive widget:

    https://form.jotform.com/70455361308958 

  • Profile Image

    Answered by lfgellon on February 15, 2017 at 01:29 PM

    Hi BJoanna,

     

    I have clicked on the get now widget button, but it is not showing up on my list of widgets

    Can you help please?

     

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    JotForm Support

    Answered by BJoanna on February 15, 2017 at 03:03 PM

    It seems that Mobile responsive widget is not available in Version 4. This is already reported to our developers. 

    For now you will need to switch back to Version 3 and add Mobile responsive widget to your form.

    You can switch back to Version 3 on settings page of your account.

    Once you add mobile responsive widget your form should look like this on mobile devices. Here is a screenshot form my Samsung Galaxy S4.

     

  • Profile Image

    Answered by lfgellon on February 21, 2017 at 10:46 AM
    Hello BJoanna,
    Thanks for your help regarding the mobile compatibility issue.
    Would you be so kind of letting me know when it is safe to go back to
    Jotform 4
    so I can keep learning the new version?
    Looking forward to hearing from you.
    Regards,
    Luis
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  • Profile Image
    JotForm Support

    Answered by BJoanna on February 21, 2017 at 12:01 PM

    It is safe to use version 4. You can switch back to version 4 anytime you want. 

    Mobile responsive widget is still not available in Version 4, but everything else is working properly. 

    You can switch back to Version 4 on settings page of your account, same as you did to go back to Version 3. 

    Feel free to contact us if you have any other questions.