What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Receiving submissions to the form but not recieving notifications

    Asked by lindadaley on February 15, 2017 at 01:03 PM

    I'm receiving PayPal payments but I'm not getting the email notification and integration with iContact is stalled or not working.

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    JotForm Support

    Answered by Kiran on February 15, 2017 at 03:04 PM

    I have checked the email notification and its settings on your JotForm. I see that there is no issue wth it and saved it normally. As I check the email history log, I see that there is no email log for the submissions received recently. Has it been removed and added after receiving the latest submissions? Could you try sending a test submission to see if the notification is working fine now.

    Also, please check the following guide that can help you with troubleshooting email delivery issues.


    Please get back to us if the issue still persists. We will be happy to assist.