Receiving submissions to the form but not recieving notifications

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    lindadaley
    Asked on February 15, 2017 at 01:03 PM

    I'm receiving PayPal payments but I'm not getting the email notification and integration with iContact is stalled or not working.

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    Kiran
    Answered on February 15, 2017 at 03:04 PM

    I have checked the email notification and its settings on your JotForm. I see that there is no issue wth it and saved it normally. As I check the email history log, I see that there is no email log for the submissions received recently. Has it been removed and added after receiving the latest submissions? Could you try sending a test submission to see if the notification is working fine now.

    Also, please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Please get back to us if the issue still persists. We will be happy to assist.