Receiving submissions to the form but not recieving notifications

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    Asked on February 15, 2017 at 01:03 PM

    I'm receiving PayPal payments but I'm not getting the email notification and integration with iContact is stalled or not working.

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    Answered on February 15, 2017 at 03:04 PM

    I have checked the email notification and its settings on your JotForm. I see that there is no issue wth it and saved it normally. As I check the email history log, I see that there is no email log for the submissions received recently. Has it been removed and added after receiving the latest submissions? Could you try sending a test submission to see if the notification is working fine now.

    Also, please check the following guide that can help you with troubleshooting email delivery issues. 

    Please get back to us if the issue still persists. We will be happy to assist.