Account limits: Payment submissions

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    PHAppleFest
    Asked on February 16, 2017 at 02:25 AM
    And lastly, I have only had one person actually fill out the form and make a payment, all of the rest of the payments logged in the account were me testing it in testing mode, is there a way to make sure this doesn't go against my 10 payments per month? (which I only came upon by accident, you should indicate that on your pricing chart)
  • Profile Image
    Charlie
    Answered on February 16, 2017 at 02:53 AM

    Apologies for the confusion. The payment submission limit is displayed on our pricing page. Here it is:

     

    The "Free" plan is the only plan that has the payment submission limit/receive payments limit. To better understand the account usage and limits, I strongly suggest checking this guide: https://www.jotform.com/help/408-Understanding-Your-Account-Usage-Limits

    For the meantime, I went ahead and reset your payment submission count, from 7 to 0. Note that we can only do this once and we cannot anymore reset it even though they are test submissions. 

    Thank you for your understanding. 

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    PHAppleFest
    Answered on February 16, 2017 at 12:51 PM

    Sorry I didn't notice that, in comparing quickly, I think I just saw "receive payments" and didn't notice the 10. I appreciate you resetting the count! I noticed you have a non-profit option so I am going to have our treasurer apply for that. Thank you for your help!