What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Account limits: Payment submissions

    Asked by PHAppleFest on February 16, 2017 at 02:25 AM
    And lastly, I have only had one person actually fill out the form and make a payment, all of the rest of the payments logged in the account were me testing it in testing mode, is there a way to make sure this doesn't go against my 10 payments per month? (which I only came upon by accident, you should indicate that on your pricing chart)
  • Profile Image
    JotForm Support

    Answered by Charlie on February 16, 2017 at 02:53 AM

    Apologies for the confusion. The payment submission limit is displayed on our pricing page. Here it is:

     

    The "Free" plan is the only plan that has the payment submission limit/receive payments limit. To better understand the account usage and limits, I strongly suggest checking this guide: https://www.jotform.com/help/408-Understanding-Your-Account-Usage-Limits

    For the meantime, I went ahead and reset your payment submission count, from 7 to 0. Note that we can only do this once and we cannot anymore reset it even though they are test submissions. 

    Thank you for your understanding. 

  • Profile Image

    Answered by PHAppleFest on February 16, 2017 at 12:51 PM

    Sorry I didn't notice that, in comparing quickly, I think I just saw "receive payments" and didn't notice the 10. I appreciate you resetting the count! I noticed you have a non-profit option so I am going to have our treasurer apply for that. Thank you for your help!