What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why I'm receiving error for PDF submission?

    Asked by Andrea Rizzieri  on February 16, 2017 at 04:20 AM


    I recently submitted an application via a form powered by your company. I would like to ask for clarification about the following issue.
    After I submitted the application, I regularly got a recap email to my address and all of the fields I completed were present in the body text table. The attached PDF which should have had the same content was however empty reporting the text "error - we couldn't find the submission you are looking for on our server" (I'm attaching a screenshot).

    I'd like to know if the submission was completed fine and it's just that your partner won't save the information on your servers hence the content of the PDF, or there may have actually been technical impediments to the submission.

    Thanks for your time.

    Andrea M. Rizzieri

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    JotForm Support

    Answered by Nik_C on February 16, 2017 at 09:40 AM

    Hello Andrea,

    It would be of a great help if you could share the form ID or submission ID so we can check what happened. I wasn't able to find an account under your email, I'm not sure if you're referring to your form or somebody's else form?

    We'll wait for your response so we can investigate further.

    Thank you!