What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Thank you for letting us know about the create a pdf option not working for you when used.
I've tested it on my end with a form just now and found it is working for me so I've cleared your form cache for you.
Please try it again on your end then wait a little bit to see if it'll work again for you otherwise if there's still a problem please tell us which form you are having this problem with so we can check.