What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why I cannot see credit card info submitted in my form?

    Asked by Happydogvb on February 16, 2017 at 04:00 PM

    When my clients add their cc information - it is required - the form is xxxxx out part of the card #.

    I can't run their cc information if I don't have their cc #.

  • Profile Image
    JotForm Support

    Answered by Kevin_G on February 16, 2017 at 06:06 PM

    Asking for credit card info goes against our terms and this is why the submitted numbers are showing like that, you can also check our terms to get more info about what you cannot ask in your forms: http://www.jotform.com/terms/ 

    I would also suggest you to remove those fields since your account can be suspended due to this. Also, if you need to process payment info then you must use one of our payment integrations, there're some of them that allow to capture the payment info only without charging immediately your user: https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization 

    If you have any question, please let  us know.