No Thank You Page

  • rugbynit
    Asked on February 16, 2017 at 10:17 PM

    My form submits just fine, but on submit there is no actual Thank You Page. It's blank (aside from Jotform logo). I have tried it in different browsers and on different computers. When I refresh the page after submit (and get blank thank you page), I get the notice below saying I have errors. But I have no errors and the form has already gone through correctly.

    No Thank You Page Image 1 Screenshot 20

  • BJoanna
    Replied on February 17, 2017 at 3:09 AM

    I have tested your form and I was able to replicate mentioned issue. 

    No Thank You Page Image 1 Screenshot 40

    After that I have cloned your form and same issue happened on my cloned form as well. 

    I am not sure why this is has happen, but it seems that it is related to Thank You page settings inside of Version 4 of our Form Builder. And it also seems that it related only to your form and cloned versions of your form. My other forms that I created inside of V4 are showing Thank you page properly. I was able to resolve mentioned issue by switching back to Version 3 and re-saving Thank You page settings. Please try the same. 

    You can switch back to Version 3 on settings page of your account.

    No Thank You Page Image 2 Screenshot 51

    After that open you form builder, go to Thank You page settings and click on save button.

    No Thank You Page Image 3 Screenshot 62

    This should resolve your issue. After that you can switch your Form Builder back to Version 4.

    Here is my cloned form: https://form.jotform.com/70471673815965 

    Feel free to test it and clone it.

    Hope this will help. Let us know if you need further assistance. 

  • rugbynit
    Replied on March 7, 2017 at 9:36 PM

    Sorry for the delayed response.

    This worked! Solved my problem. Thanks!