What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I have received 2 form submissions and I am being given a message saying I am out of form views.

    Asked by MarinaView on February 17, 2017 at 01:46 AM

    Why do I no longer have free form views after only two submissions?

    Screenshot
  • Profile Image
    JotForm Support

    Answered by Chriistian on February 17, 2017 at 03:49 AM

    I checked your account and I noticed that it has 1, 124 Form views which exceeds to the limit of 1,000 monthly Form views for the Free Plan.  

    Please let me inform you that form submissions are not the same with the form views. You may check this guide about the Form View Limits

     

    If you need further assistance, please let us know.
    Regards

     

     

  • Profile Image

    Answered by MarinaView on February 19, 2017 at 05:41 PM

    Not possible.

     

    This form is in a password protected area where there are less than 10 people who can view it.

    I have google analytics running on that page and it is not matching with your numbers- not even close!