I have received 2 form submissions and I am being given a message saying I am out of form views.

  • MarinaView
    Asked on February 17, 2017 at 1:46 AM

    Why do I no longer have free form views after only two submissions?

    Jotform Thread 1069019 Screenshot
  • Chriistian Jotform Support
    Replied on February 17, 2017 at 3:49 AM

    I checked your account and I noticed that it has 1, 124 Form views which exceeds to the limit of 1,000 monthly Form views for the Free Plan.  

    Please let me inform you that form submissions are not the same with the form views. You may check this guide about the Form View Limits

    I have received 2 form submissions and I am being given a message saying I am out of form views Screenshot 20

     

    If you need further assistance, please let us know.
    Regards

     

     

  • MarinaView
    Replied on February 19, 2017 at 5:41 PM

    Not possible.

     

    This form is in a password protected area where there are less than 10 people who can view it.

    I have google analytics running on that page and it is not matching with your numbers- not even close!