What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I can't access my account

    Asked by Zeph Capo  on February 17, 2017 at 12:18 PM

    The system says my password is no good, but it is the same one I've been using.  I've requested to reset twice and have yet to receive an e-mail. This is extremely frustrating and I would appreciate getting back into my account. 

    Zeph

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    JotForm Support

    Answered by John_Benson on February 17, 2017 at 01:37 PM

    I checked your email address and it is not in our bounce list. I also checked the email logs and I can see that all mail is being sent successfully. 

    Try checking your spam or junk folder. If you find JotForm emails please select all of them and mark them as not spam.

    Hope that helps. If you have any questions, please contact us again.