I can't access my account

  • Zeph Capo
    Asked on February 17, 2017 at 12:18 PM

    The system says my password is no good, but it is the same one I've been using.  I've requested to reset twice and have yet to receive an e-mail. This is extremely frustrating and I would appreciate getting back into my account. 

    Zeph

  • John_Benson
    Replied on February 17, 2017 at 1:37 PM

    I checked your email address and it is not in our bounce list. I also checked the email logs and I can see that all mail is being sent successfully. 

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    Try checking your spam or junk folder. If you find JotForm emails please select all of them and mark them as not spam.

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    Hope that helps. If you have any questions, please contact us again.