Still can't get in to edit forms

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    Matt Deitch
    Asked on February 17, 2017 at 04:38 PM

    I am getting no help from anyone.  Can I please get a text or phone call to help?  I can't edit any form as it just gives me an error message. I upgraded my account thinking it may have been because I had the old pricing. When I go to settings it won't let me upgrade to Jotform 4.  Please can I get assistance

     

     

     

  • Profile Image
    Kevin_G
    Answered on February 17, 2017 at 10:12 PM

    I could not find any other thread related to this matter; however, we will be glad to assist you through this thread. 

    I have checked your account and noticed it has a username like if it would be a guest account, may we change the username for your account so you could try if this makes any difference? 

    I think this could be the reason because of that, if that does not help, then we would need to take other action over this matter. 

    Looking forward to your response. 

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    guest_42154699611055
    Answered on February 17, 2017 at 10:46 PM
    Yes I can change the username. I thought my username was my email:
    northernjerseytennis@gmail.com. At least this is how I have been logging in
    for the past 2 years
    ...
  • Profile Image
    AIDAN
    Answered on February 18, 2017 at 06:12 AM

    Hi,

    I see that you managed to login successfully.

    Would you like to change your username still? If so, please give us 3 username suggestions (in your order of preference) just in case your first pick is not available. Thank you.

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    guest_42154699611055
    Answered on February 18, 2017 at 10:24 AM

    i am logged in but under guest and still can't edit.  Try NJTA1 for username.  Then NJTA21, and Northern1

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    guest_42154699611055
    Answered on February 18, 2017 at 10:26 AM

    I am still getting no HELPPPPPPP. I NEED TO BE ABLE TO EDIT FORMS. THIS HAS BEEN GOING FOR 2 WEEKS.  ITS RIDICULOUS. ANYONE???

  • Profile Image
    AIDAN
    Answered on February 18, 2017 at 10:29 AM

    Hi again,

    I have changed your account username to NJTA1. Please try to login now with this username and attempt to edit one of your forms, as I have done that successfully before I reply to you now.

    Please get back to us if you still have this problem, with a screenshot so that we can see what you see. Thank you.

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    NJTA1
    Answered on February 18, 2017 at 10:34 AM

    Thank you.  It works