Still can't get in to edit forms

I am getting no help from anyone.  Can I please get a text or phone call to help?  I can't edit any form as it just gives me an error message. I upgraded my account thinking it may have been because I had the old pricing. When I go to settings it won't let me upgrade to Jotform 4.  Please can I get assistance

 

 

 

I could not find any other thread related to this matter; however, we will be glad to assist you through this thread. 

I have checked your account and noticed it has a username like if it would be a guest account, may we change the username for your account so you could try if this makes any difference? 

I think this could be the reason because of that, if that does not help, then we would need to take other action over this matter. 

Looking forward to your response. 

Yes I can change the username. I thought my username was my email:
northernjerseytennis@gmail.com. At least this is how I have been logging in
for the past 2 years
...

Hi,

I see that you managed to login successfully.

Would you like to change your username still? If so, please give us 3 username suggestions (in your order of preference) just in case your first pick is not available. Thank you.

i am logged in but under guest and still can't edit.  Try NJTA1 for username.  Then NJTA21, and Northern1

I am still getting no HELPPPPPPP. I NEED TO BE ABLE TO EDIT FORMS. THIS HAS BEEN GOING FOR 2 WEEKS.  ITS RIDICULOUS. ANYONE???

Hi again,

I have changed your account username to NJTA1. Please try to login now with this username and attempt to edit one of your forms, as I have done that successfully before I reply to you now.

Please get back to us if you still have this problem, with a screenshot so that we can see what you see. Thank you.

Thank you.  It works