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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Still can't get in to edit forms

    Asked by Matt Deitch on February 17, 2017 at 04:38 PM

    I am getting no help from anyone.  Can I please get a text or phone call to help?  I can't edit any form as it just gives me an error message. I upgraded my account thinking it may have been because I had the old pricing. When I go to settings it won't let me upgrade to Jotform 4.  Please can I get assistance

     

     

     

    Page URL:
    northernjerseytennis.com

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    JotForm Support

    Answered by Kevin_G on February 17, 2017 at 10:12 PM

    I could not find any other thread related to this matter; however, we will be glad to assist you through this thread. 

    I have checked your account and noticed it has a username like if it would be a guest account, may we change the username for your account so you could try if this makes any difference? 

    I think this could be the reason because of that, if that does not help, then we would need to take other action over this matter. 

    Looking forward to your response. 

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    Answered by guest_42154699611055 on February 17, 2017 at 10:46 PM
    Yes I can change the username. I thought my username was my email:
    northernjerseytennis@gmail.com. At least this is how I have been logging in
    for the past 2 years
    ...
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    JotForm Support

    Answered by AIDAN on February 18, 2017 at 06:12 AM

    Hi,

    I see that you managed to login successfully.

    Would you like to change your username still? If so, please give us 3 username suggestions (in your order of preference) just in case your first pick is not available. Thank you.

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    Answered by guest_42154699611055 on February 18, 2017 at 10:24 AM

    i am logged in but under guest and still can't edit.  Try NJTA1 for username.  Then NJTA21, and Northern1

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    Answered by guest_42154699611055 on February 18, 2017 at 10:26 AM

    I am still getting no HELPPPPPPP. I NEED TO BE ABLE TO EDIT FORMS. THIS HAS BEEN GOING FOR 2 WEEKS.  ITS RIDICULOUS. ANYONE???

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    JotForm Support

    Answered by AIDAN on February 18, 2017 at 10:29 AM

    Hi again,

    I have changed your account username to NJTA1. Please try to login now with this username and attempt to edit one of your forms, as I have done that successfully before I reply to you now.

    Please get back to us if you still have this problem, with a screenshot so that we can see what you see. Thank you.

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    Answered by NJTA1 on February 18, 2017 at 10:34 AM

    Thank you.  It works