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  • Profile Image

    My form won't submit - It's stuck on Please wait...

    Asked by LAEPerth on February 20, 2017 at 03:11 AM

    Hi,

    I have been creating some forms as usual and when I publish them, fill in with contact details or do a test, they are not working. The 'submit' button is not working and it leaves you with a 'Please wait' message.

    I deleted forms in case I was exceeding my quota, but after making sure all is good and old forms submissions are working I am not sure what is going on.

    I also deleted the forms and created them again, but same, failing...

    Any feedback?

    Thanks. 

    Page URL:
    https://form.jotform.co/70501489494866

  • Profile Image
    JotForm Support

    Answered by Jim_R on February 20, 2017 at 04:30 AM

    It appears to be caused by the Phone Number field. Try enabling the INPUT MASK option ON then SAVE your changes.

    Right after saving it, turn it OFF again > SAVE your changes > open your form https://www.jotform.com/70501489494866 > fill it out then SUBMIT.

    It should work after doing the changes above. If not, get back to us so we can have another look 😉