Why are my responses not going to the right email?

  • Anna
    Asked on February 20, 2017 at 7:53 PM

    I need these responses to go to a different email then what I set up the account under. I tried changing it under settings but it still says it's going to custhatsmystyle@gmail.com and not duke@fractional-cmo.com

  • Chriistian Jotform Support
    Replied on February 20, 2017 at 9:25 PM

    I checked your form and it looks like the recipient is already set to duke@fractional-cmo.com, so you should receive the emails there.

    Why are my responses not going to the right email? Image 1 Screenshot 30

    So far it looks like the issue has been resolved. Here's an example of an email sent successfully to the right address. 

    Why are my responses not going to the right email? Image 2 Screenshot 41

    Have you not received this email in your address? If you are encountering further issues with the notification, please do let us know.

    Regards.