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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Why are my responses not going to the right email?

    Asked by Anna on February 20, 2017 at 07:53 PM

    I need these responses to go to a different email then what I set up the account under. I tried changing it under settings but it still says it's going to custhatsmystyle@gmail.com and not duke@fractional-cmo.com

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    JotForm Support

    Answered by Chriistian on February 20, 2017 at 09:25 PM

    I checked your form and it looks like the recipient is already set to duke@fractional-cmo.com, so you should receive the emails there.

    So far it looks like the issue has been resolved. Here's an example of an email sent successfully to the right address. 

    Have you not received this email in your address? If you are encountering further issues with the notification, please do let us know.