What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    API Limit Exceeded

    Asked by Kayla_Hughes on February 21, 2017 at 05:53 PM

    We use Zapier to connect our Jotforms to our CRM.  I received an error today saying that our API Limit was exceeded in Jotform.  I read some of the support threads from users with similar problems, and it looked like support was able to reset the day's API Limit.  Could you: 1. reset the limit for today and 2. explain to me how to prevent this from occurring in the future.  Thank you

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    JotForm Support

    Answered by ashwin_d on February 21, 2017 at 10:51 PM

    Hello Kayla_Hughes,

    Upon your request, I have gone ahead and reset your account API limits. I did check your account and found that you have active bronze yearly subscription which should give your higher API limits.

    Please note that paid account has API limits of 10000 requests per day. I am not sure if you are exceeding this limit.

    Since I have already reset your API limit, I would suggest you to please test your form again and get back to us if the issue persists.

    Thank you!