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    Autonext on pages without radio/dropdown fields causing required field errors

    Asked by jackspence13 on February 22, 2017 at 01:40 PM

    Hi,

    Im guessing this is probably a very easy fix, but i have been messing with this for about an hour and i gave up.

    Basically when my form first loads i get and error message right away and i havent clicked anything. It jus says that there is a required field. I jus want the auto next to work with my radio buttons but for the error messages to go away at startup.

    Thanks !

    Screenshot
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    JotForm Support

    Answered by Jan on February 22, 2017 at 04:16 PM

    I was able to replicate the issue. Please give me more time to work on this issue. I will contact you once I have a working solution. Thank you.

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    Answered by jackspence13 on February 22, 2017 at 04:41 PM

    Thanks!

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    JotForm Support

    Answered by Jan on February 22, 2017 at 06:39 PM

    I checked your form again and I can see that the "required" error message is gone. Please try to enable the "Auto Next" function on the Page Break.

    Here's the result:

    If it is still not working, please let us know. Thank you.

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    Answered by jackspence13 on February 22, 2017 at 06:43 PM

    Hey, Thanks for all your help.

    Yes it does work on the first page. But when you enable Auto Next on the second page is when the error message shows up on the first page.

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    JotForm Support

    Answered by jonathan on February 23, 2017 at 01:14 AM

    I test your form https://www.jotform.com/70447566611155 but I could not reproduce the issue you described. Actually auto next was not enabled on the 2nd page break field on the form.

    I cloned your form and enabled auto next on the page break on my test form https://form.jotform.com/70530734828963.

    But I still could not reproduce the issue.

    Can you please check again. It could be a temporary glitch and was resolved on its own.

    Let us know if issue remains.

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    Answered by jackspence13 on February 23, 2017 at 12:41 PM

    Hi,

    Thanks for all of your help.

    I disabled the auto next because the error was still there.

    But if you look at my form now, auto next is enabled and every page has an error message when auto next is enabled.

    Thanks for helping! I hope you can figure it out.

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    JotForm Support

    Answered by david on February 23, 2017 at 07:01 PM

    Autonext only works on pages with radio button or dropdown fields. 

    Enabling this on pages without such fields can result in the form attempting to progress through that page without the appropriate fields being filled.  That, in turn, causes the error you are seeing.