Is it possible to issue a refund through the JotForm system?

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    JFedGMW
    Asked on February 22, 2017 at 04:49 PM

    We need to issue a refund to a donor. Is there a means of doing that though our JotForm account or is this solely a function of our payment gateway? We are using Square as our gateway.

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    Kevin_G
    Answered on February 22, 2017 at 09:25 PM

    Since JotForm does not process the payment you need to issue the refund from your payment gateway. 

    Here's an article about refunds on Square that may help you: https://squareup.com/help/us/en/article/5060-process-refunds