- JFedGMWAsked on February 22, 2017 at 04:49 PM
We need to issue a refund to a donor. Is there a means of doing that though our JotForm account or is this solely a function of our payment gateway? We are using Square as our gateway.
- JotForm SupportKevin_GAnswered on February 22, 2017 at 09:25 PM
Since JotForm does not process the payment you need to issue the refund from your payment gateway.
Here's an article about refunds on Square that may help you: https://squareup.com/help/us/en/article/5060-process-refunds