What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is it possible to issue a refund through the JotForm system?

    Asked by JFedGMW on February 22, 2017 at 04:49 PM

    We need to issue a refund to a donor. Is there a means of doing that though our JotForm account or is this solely a function of our payment gateway? We are using Square as our gateway.

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    JotForm Support

    Answered by Kevin_G on February 22, 2017 at 09:25 PM

    Since JotForm does not process the payment you need to issue the refund from your payment gateway. 

    Here's an article about refunds on Square that may help you: https://squareup.com/help/us/en/article/5060-process-refunds