What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Notification Emails Missing Fields

    Asked by psllcom on February 22, 2017 at 07:44 PM

    We were using the standard notification emails but decided to go in and create our own to better organize the data. Since doing so the notification email isn't working as it should:

     

    1. Some fields are completely missing from the email even though we put them in the notification email setup. We do have the hide blank fields option turned on under advanced but the fields that are missing are NOT blank. I've tested dozens of times and every time the same fields are missing. I've even rebuilt the notification email from scratch three times and still the problem persists.

    2. Even though we have hide blank fields turned on under advanced, all the blank fields are still returning in the notification email.

    I've included a cloned copy of our form that has the exact same notification email setup for your review. Any help would be much appreciated. Thanks!

    PS: The notification emails go to me so I'm not sure how anyone on the forums will be able to properly test since they wouldn't be able to view that email?

    Page URL:
    https://form.jotform.com/70527795400154

  • Profile Image
    JotForm Support

    Answered by ashwin_d on February 23, 2017 at 02:19 AM

    Hello psllcom,

    Have you solved this problem already?

    I did check the last submission email which was sent from your form #70527795400154 and it seems to display all the data correctly. Please check the screenshot below:

     

    I would suggest you to please test your form again and get back to us if the issue persists. You may also like to share a screenshot of the submission email you receive and we will take a look. The following guide should help you how to upload image in forum post: http://www.jotform.com/answers/277033

    Thank you!

  • Profile Image

    Answered by psllcom on February 23, 2017 at 12:03 PM

    For some reason my question didn't post here until hours after I posted it. But I've already solved the issue. The submission email you are seeing isn't the correct one but regardless I have solved the issue. Thanks!

  • Profile Image
    JotForm Support

    Answered by ashwin_d on February 23, 2017 at 01:11 PM

    Hello psllcom,

    I am glad to know that you have solved this issue yourself.

    Do get back to us if you have any questions.

    Thank you!