Images not showing up on the actual email when received

  • GCACjournalist
    Asked on February 23, 2017 at 2:09 PM

    Our graphics are no longer showing up in our autoresponder emails. Please advise.

     

    This is one of the forms:  https://form.jotform.com/70533074290148

     

    I've tried re-uploading the images and they still don't show up in email. Thanks.

    Jotform Thread 1074522 Screenshot
    Page URL: https://form.jotform.com/70533074290148
  • Support_Management Jotform Support
    Replied on February 23, 2017 at 3:52 PM

    We had an issue with the src URL of the images placed on Email Notifications / Autoresponders but this should be fixed by now.

    However, it's important that you re-add the images to your email template to make them work again.

    Images not showing up on the actual email when received Image 1 Screenshot 30

    Result on actual email received:

    Images not showing up on the actual email when received Image 2 Screenshot 41

    Give that a try and kindly get back to us if the images are still not working when received via email.