What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why I'm unable to upgrade my account?

    Asked by kfurlotte on February 24, 2017 at 10:40 AM

    I am trying to upgrade my account, but it won't process. Keeps saying 'try again'. Enough.

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    JotForm Support

    Answered by Nik_C on February 24, 2017 at 12:17 PM


    I checked your account and I saw that you upgraded today to Storage plan?

    Was that the plan you wanted to purchase?

    If the issue persists please let us know.

    Thank you!