Can I change the account username?

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    Asked on February 28, 2017 at 10:01 AM


    Due to a job reassignment I have taken over administration of a professional level license for one of our accounts.  That account is under the other employee's user name.  Is there a way to change the "administrator" of that account to my user name.  I'd prefer not to use hers.  By the way - I'm logged in to her account - however, I've changed the email to mine so replies will come to me.


    Bob Gann


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    Answered on February 28, 2017 at 12:12 PM

    Hi Bob, thank you for contacting us.

    Yes, we can change the account username to something you prefer.

    Please give us 3 suggestions in the order of your preference, just in case your first pick is not available.

    Thank you in advance. We are awaiting your reply.