What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Can I change the account username?

    Asked by tebrooks on February 28, 2017 at 10:01 AM


    Due to a job reassignment I have taken over administration of a professional level license for one of our accounts.  That account is under the other employee's user name.  Is there a way to change the "administrator" of that account to my user name.  I'd prefer not to use hers.  By the way - I'm logged in to her account - however, I've changed the email to mine so replies will come to me.


    Bob Gann


  • Profile Image
    JotForm Support

    Answered by AIDAN on February 28, 2017 at 12:12 PM

    Hi Bob, thank you for contacting us.

    Yes, we can change the account username to something you prefer.

    Please give us 3 suggestions in the order of your preference, just in case your first pick is not available.

    Thank you in advance. We are awaiting your reply.