What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    my condition does not work in new version of Jotform.

    Asked by concordiashanghai on February 28, 2017 at 09:45 PM

    The older version of Jotform will allow for conditions to work but with this new version, now it will change the question area to be undefined when one of the condition is chosen.

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    JotForm Support

    Answered by Chriistian on March 01, 2017 at 03:50 AM


    Can you please give us more details about your concern? If possible please provide us the Form URL you are referring to? And also a screenshot or images that shows exactly the issue? To upload the image, please refer to this guide: How to add screenshots/images to questions to the support forum?

    We'll be waiting for your response.