What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Please refund last subscription payment.

    Asked by aladin01 on March 01, 2017 at 01:44 AM

    Please i need a refund from the last payment you took from my paypal account on the 27th of February can you please refund the money back to my paypal account as i will not be using your administrator for this month. IF you can check my previous payment you will notice that i didn't really use. Please refund the money back to my paypal thanks.



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    JotForm Support

    Answered by ashwin_d on March 01, 2017 at 08:39 AM

    Hello aladin01,

    Please note that JotForm is a subscription based service. Once you upgrade your account, it remains active unless you cancel it yourself.

    I have sent a request to our billing team to process the refund for your last subscription payment. Please allow 3-7 days for the amount to reflect in your account. 

    Please note that your account is now downgraded to free plan.

    Thank you!