Why is JotForm not successfully sending all uploaded files to Dropbox?

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    vipdance
    Asked on March 01, 2017 at 10:13 AM

    Hi!

    My customers are using JotForm to upload files that I then retrieve in Dropbox. The confirmation email and form will have all files available, but they are not all consistently arriving in the Dropbox folder. Please let me know the reason why this is happening so I can troubleshoot and find a solution.

    For more information, we have more than enough space in Dropbox. I also assume the customer must be waiting through the upload process because the JotForm email contains all files. I have run out of ideas. Please help!

    Thank you so much for your time!

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    Kiran
    Answered on March 01, 2017 at 12:53 PM

    I have tested the DropBox integration with a test form to make sure it is working fine. I am able to receive the submission and the file uploaded to the DropBox without any issue. Could you try removing the DropBox integration on the form and then integrate it again to see if that helps? Also, please let us know the size of the file that are not being uploaded to DropBox since there is a limit of 300MB that the maximum can be uploaded using DropBox API.

    Let us know if you need any further assistance. We will be happy to assist.