What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is JotForm not successfully sending all uploaded files to Dropbox?

    Asked by vipdance on March 01, 2017 at 10:13 AM

    Hi!

    My customers are using JotForm to upload files that I then retrieve in Dropbox. The confirmation email and form will have all files available, but they are not all consistently arriving in the Dropbox folder. Please let me know the reason why this is happening so I can troubleshoot and find a solution.

    For more information, we have more than enough space in Dropbox. I also assume the customer must be waiting through the upload process because the JotForm email contains all files. I have run out of ideas. Please help!

    Thank you so much for your time!

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    JotForm Support

    Answered by Kiran on March 01, 2017 at 12:53 PM

    I have tested the DropBox integration with a test form to make sure it is working fine. I am able to receive the submission and the file uploaded to the DropBox without any issue. Could you try removing the DropBox integration on the form and then integrate it again to see if that helps? Also, please let us know the size of the file that are not being uploaded to DropBox since there is a limit of 300MB that the maximum can be uploaded using DropBox API.

    Let us know if you need any further assistance. We will be happy to assist.