What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    my forms are suspended

    Asked by GS5 on March 01, 2017 at 11:53 AM

    Good afternoon

    My name is Charles and I use Jotform to serve my clients.

    But now my forms are suspended, I need help, what could have happened? What do I need to do to get back to work?

    Page URL:

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    JotForm Support

    Answered by david on March 01, 2017 at 01:50 PM

    I checked your forms and they do look to be within our terms of use.  I activated your account and your forms are usable once again.

    This is likely due to the credit card image field in your form.  We do not allow for the collection of credit card details through forms and our phishing detector mistook that for requesting information, even though it only asks for the type of card.

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    Answered by panificadoraeldorado on March 01, 2017 at 02:00 PM

    Good afternoon,


    But can I use the images on credit cards without collecting the data?

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    JotForm Support

    Answered by david on March 01, 2017 at 03:20 PM

    Yes, you can.  I whitelisted the form so it will no longer cause any issues.  Our system checks for words like credit card in forms and your form set off our phishing detector.  It should no longer cause any issues.