Sub-account user not able to drag forms into specific folders.

  • Profile Image
    Asked on March 02, 2017 at 09:59 AM

    Good morning.

    One of our sub-account users contacted me this morning asking why they are not able to put their forms in a specific folder anymore.  At one time, they were able to drag their form into their folder after the form was created.  I have highlighted just a few of the forms in the screenshot attached that need to be in the Training & Development folder.

    I have full access to our WebServ account and I noticed that I am not able to drag forms to specific folders either.

    Do you have any suggestions?

    Thank you!

    Lori E.

  • Profile Image
    Answered on March 02, 2017 at 12:33 PM

    We do not have a permission type where the forms can be moved by a Sub Account User within Main Account. In other words, the Sub User cannot move forms owned by Main Account. The form should be moved from within the Main Account.  I do not believe there was a point where sub-users were able to manipulate folder structure.