Notification emails

SchlaflySTL

Asked on March 2, 2017 at 2:40 PM

Hello,

My notification emails are only showing some of the items order through my form even though all items appear on the list under notification emails. The autoresponder emails are working fine, but the notification emails are not.

This is the content from the autoresponder email, which is correct:

Notification emails Image 1 Screenshot 30

Schlafly POS Ordering Portal

Wholesaler	KOERNER DISTRIBUTORS INC.
Your E-mail	lmirelli@schlafly.com
Schlafly Current Ship Date	03/30/2017
Requested Ship Date	03-30-2017
Purchase Order #	Test
Blank Tap Puck - #20280 - $9.50 - 1/Pack	1
Style Information Cards- 3 inches -Kolsch- #22160- $40.00- 200/Pack	1
Yes Way Hefe Case Card- 10in. x 16in.- #21870- $22.50- 10/pk	1
Lawn Chairs- Woven w/ Logo- #21960- $111.50- 2/Pack-1 Orange, 1 Brown	1

and this is what is showing up for the notification emails, and as you can see items are missing:

Notification emails Image 2 Screenshot 41

Schlafly POS Ordering Portal

Wholesaler	KOERNER DISTRIBUTORS INC.
Your E-mail	lmirelli@schlafly.com
Schlafly Current Ship Date	03/30/2017
Requested Ship Date	03-30-2017
Purchase Order #	Test
20280 Blank Tap Puck - #20280 - $9.50 - 1/Pack	1
22160 Style Information Cards- 3 inches -Kolsch- #22160- $40.00- 200/Pack	1

What is causing this issue and how can it be fixed?

Page URL: https://form.jotform.com/70596909766172

David JotForm Support

Replied on March 2, 2017 at 5:31 PM

I cloned your form to test it and the emails look to contain similar information:

With the exception with different formatting between the two in some places, everything looked to be included.

If this is still not the case with your form, let us know what is still missing and will have another look.