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  • Profile Image

    Notification emails

    Asked by SchlaflySTL on March 02, 2017 at 02:40 PM

    Hello,

    My notification emails are only showing some of the items order through my form even though all items appear on the list under notification emails. The autoresponder emails are working fine, but the notification emails are not.

     

    This is the content from the autoresponder email, which is correct:


     
     

    Schlafly POS Ordering Portal

     

     

    Wholesaler

    KOERNER DISTRIBUTORS INC.

    Your E-mail

    lmirelli@schlafly.com

    Schlafly Current Ship Date

    03/30/2017

    Requested Ship Date

    03-30-2017

    Purchase Order #

    Test

    Blank Tap Puck - #20280 - $9.50 - 1/Pack

    1

    Style Information Cards- 3 inches -Kolsch- #22160- $40.00- 200/Pack

    1

    Yes Way Hefe Case Card- 10in. x 16in.- #21870- $22.50- 10/pk

    1

    Lawn Chairs- Woven w/ Logo- #21960- $111.50- 2/Pack-1 Orange, 1 Brown

    1

    and this is what is showing up for the notification emails, and as you can see items are missing:


     

    Schlafly POS Ordering Portal


     


     

    Wholesaler

    KOERNER DISTRIBUTORS INC.

    Your E-mail

    lmirelli@schlafly.com

    Schlafly Current Ship Date

    03/30/2017

    Requested Ship Date

    03-30-2017

    Purchase Order #

    Test

    20280 Blank Tap Puck - #20280 - $9.50 - 1/Pack

    1

    22160 Style Information Cards- 3 inches -Kolsch- #22160- $40.00- 200/Pack

    1

    What is causing this issue and how can it be fixed?

    Page URL:
    https://form.jotform.com/70596909766172

  • Profile Image
    JotForm Support

    Answered by david on March 02, 2017 at 05:31 PM

    I cloned your form to test it and the emails look to contain similar information:

    With the exception with different formatting between the two in some places, everything looked to be included.

    If this is still not the case with your form, let us know what is still missing and will have another look.