What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I have an email notification of a form submissions but I can't find the actual submission

    Asked by IanFlint on March 03, 2017 at 01:44 AM

    We have received by email receipt of a form submitted but cannot find it in the database.  What can i do?

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    JotForm Support

    Answered by AIDAN on March 03, 2017 at 04:22 AM

    Hi, thank you for contacting us.

    Could you please provide us with more information such as the form ID or URL, and some of the fields values of the email receipt you mentioned? That would allow us to assist you in the search for this submission.

    Thank you in advance. We are awaiting your reply.