I have an email notification of a form submissions but I can't find the actual submission

We have received by email receipt of a form submitted but cannot find it in the database.  What can i do?

Hi, thank you for contacting us.

Could you please provide us with more information such as the form ID or URL, and some of the fields values of the email receipt you mentioned? That would allow us to assist you in the search for this submission.

Thank you in advance. We are awaiting your reply.