What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Will submission files be deleted if we turn off form encryption?

    Asked by crm_time on March 03, 2017 at 05:20 AM
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    JotForm Support

    Answered by Boris on March 03, 2017 at 08:58 AM

    Your existing submissions will not be deleted or affected when you turn form encryption on or off. Please do keep in mind that your existing encrypted submissions will remain unreadable / encrypted even if form encryption is turned off later on.

    The only way to view encrypted submissions is by using your private encryption key, while form encryption is enabled.

    You can see more details on using encrypted forms feature inside the following guide:

    https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them

    Please let us know if you need any clarifications, we'll be happy to help.