Will submission files be deleted if we turn off form encryption?

  • Profile Image
    crm_time
    Asked on March 03, 2017 at 05:20 AM
  • Profile Image
    Boris
    Answered on March 03, 2017 at 08:58 AM

    Your existing submissions will not be deleted or affected when you turn form encryption on or off. Please do keep in mind that your existing encrypted submissions will remain unreadable / encrypted even if form encryption is turned off later on.

    The only way to view encrypted submissions is by using your private encryption key, while form encryption is enabled.

    You can see more details on using encrypted forms feature inside the following guide:

    https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them

    Please let us know if you need any clarifications, we'll be happy to help.