What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I want to change my user name

    Asked by Jasminefl1 on March 03, 2017 at 11:47 AM

    how do I do this? there is not an "edit" option for user name

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    JotForm Support

    Answered by Jim_R on March 03, 2017 at 02:46 PM

    We can change the username for you. Just get back to us with at least 3 usernames (from most preferred to the least).

    The proper format would be alphanumeric characters, no spaces and an underscore only.

    And if you use Custom URLs, your previous form URLs will stop working since it bears your username. If you're not using Custom URLs, then you may ignore this part.

    Related guide: How-to-Create-a-Custom-URL-of-a-Form

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    Answered by Jasminefl1 on March 09, 2017 at 06:46 PM
    I do not use custom URLs yet- I will though after we amend my user name. Will the original URL always work, even after I amend it?
    New user names: FBAgentSonia or FBAgent_Sonia
    Thank you,
    Sonia Valladares
    [I Sell Love]
    Florida Farm Bureau Insurance Agent
    13103 W Linebaugh Ave, Suite 102
    Tampa FL 33626
    Office: 813-933-5440

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    JotForm Support

    Answered by Jim_R on March 10, 2017 at 05:15 AM

    Hello Sonia, your username has been changed from Jasminefl1 to FBAgentSonia as requested. Just logout then log back in using your new username to check it.

    Since you haven't used Custom URLs yet, then there's nothing to worry about. If you happen to have used it on one of your forms, then no, the previous URLs will stop working altogether since the username has been changed.