A customer purchased tickets on line and I don't see the submitting.

  • utcice
    Asked on March 3, 2017 at 5:26 PM

    https://form.jotform.com/utcice/70466804228963

    My customer purchased tickets on line and the submission have not processed.    He send me the confirmation showing two separate transactions yet I cant find them.   This has never happened before.

    Jotform Thread 1081613 Screenshot
    Page URL: https://form.jotform.com/utcice/70466804228963
  • liyam
    Replied on March 4, 2017 at 9:52 AM

    Hello,

    I tried searching for the submission as well but did not find anything on your history. Would you have any other form which may the user had used to make purchase? Also, did he in any case receive an email alert from your form after making payment?

    Thanks.