What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    A customer purchased tickets on line and I don't see the submitting.

    Asked by utcice on March 03, 2017 at 05:26 PM

    https://form.jotform.com/utcice/70466804228963

    My customer purchased tickets on line and the submission have not processed.    He send me the confirmation showing two separate transactions yet I cant find them.   This has never happened before.

    Page URL:
    https://form.jotform.com/utcice/70466804228963

    Screenshot
  • Profile Image
    JotForm Support

    Answered by liyam on March 04, 2017 at 09:52 AM

    Hello,

    I tried searching for the submission as well but did not find anything on your history. Would you have any other form which may the user had used to make purchase? Also, did he in any case receive an email alert from your form after making payment?

    Thanks.