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    A customer purchased tickets on line and I don't see the submitting.

    Asked by utcice on March 03, 2017 at 05:26 PM


    My customer purchased tickets on line and the submission have not processed.    He send me the confirmation showing two separate transactions yet I cant find them.   This has never happened before.

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    JotForm Support

    Answered by liyam on March 04, 2017 at 09:52 AM


    I tried searching for the submission as well but did not find anything on your history. Would you have any other form which may the user had used to make purchase? Also, did he in any case receive an email alert from your form after making payment?