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    item description to Square is empty making difficult to identify source of payment at Square

    Asked by RSCDSBoston on March 05, 2017 at 10:21 PM

    Hi there. We've got a a few forms with Square integration — not storefronts, just user defined amounts that pull from other fields in the form, mostly selling tickets to events. When someone makes a payment, the notification email we get from Square doesn't identify what the payment was for; we get the amount and "Item: unspecified," leaving us to guess which form was used. We can include this information in the JotForm notification email, but then we have to cross-check JotForm emails with our Square emails and hope we're applying the money to the correct event.

    Is it possible to pass along an item description with the Square email? It could be a single text field for each form, e.g. "Item: Payment from form #1" or "Item: Payment from form #2."

    Thanks!

    Page URL:
    https://www.jotform.com/build/70029126945153

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    JotForm Support

    Answered by Ian on March 06, 2017 at 01:37 AM

    I am forwarding the request to our Developer team.

    They will be deciding on the basis of requests received from other users about similar feature. So I will not be able to provide to any ETA, but you will be updated  by our team in the same thread.