Our form downloads do not seem to be working

The link to download our forms is producing an error and will not download.   We need to resolve this right away since we do not have a secure way to transfer the data.   The spinning blue wheel appears and then we get the erro There was an error in your request - success false - duration 

This is a duplicate thread to https://www.jotform.com/answers/1083347 which is just addressed. So, we are marking this thread as answered. If you have any questions with this issue, we request you to follow-up on the other thread.

Thank you!