What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My account is suspended

    Asked by noor arfat  on March 08, 2017 at 11:06 AM

    helo jotform

    My account is suspended I do not know what is the reason

    username: noor95

    thanks

     

  • Profile Image
    JotForm Support

    Answered by AIDAN on March 08, 2017 at 12:16 PM

    Hi Noor, thank you for contacting us.

    Upon inspection of your account suspension, I found that your form is collecting usernames and passwords, in violation of our terms of use.

    Please see our terms of use, especially sections "Phishing" and "Collecting Sensitive Information" here: https://www.jotform.com/help/8-Terms-of-Use

    If you need further assistance please let us know. We will be happy to help. Thank you.

  • Profile Image

    Answered by noor arfat  on March 08, 2017 at 01:20 PM

    hello Jotform

    I think my form isn't against terms of use , My form is created to join volunteers to our initiative which works youth about gender equality .The form needs some personal information about the volunteers like contact information and selection username & pass to create account in closed system.I share form's link on Facebook to get interested volunteers.

    I hope the problem will be solved

    thank you

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    JotForm Support

    Answered by AIDAN on March 08, 2017 at 02:08 PM

    Hi again Noor,

    Please note that we do not have any exceptions, in our terms of use, about the collection of usernames and passwords, no matter what the purpose of the form is or what the reasons of collecting them are.

    I hope that helps.

  • Profile Image

    Answered by noor arfat  on March 08, 2017 at 02:11 PM

    Okay

    I will remove the form but when can I use the account?

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    JotForm Support

    Answered by Kevin_G on March 08, 2017 at 04:22 PM

    Unfortunately, we cannot reactivate your account due to the phishing activity that goes against our terms