My account is suspended

helo jotform

My account is suspended I do not know what is the reason

username: noor95

thanks

Hi Noor, thank you for contacting us.

Upon inspection of your account suspension, I found that your form is collecting usernames and passwords, in violation of our terms of use.

Please see our terms of use, especially sections "Phishing" and "Collecting Sensitive Information" here: https://www.jotform.com/help/8-Terms-of-Use

If you need further assistance please let us know. We will be happy to help. Thank you.

hello Jotform

I think my form isn't against terms of use , My form is created to join volunteers to our initiative which works youth about gender equality .The form needs some personal information about the volunteers like contact information and selection username & pass to create account in closed system.I share form's link on Facebook to get interested volunteers.

I hope the problem will be solved

thank you

Hi again Noor,

Please note that we do not have any exceptions, in our terms of use, about the collection of usernames and passwords, no matter what the purpose of the form is or what the reasons of collecting them are.

I hope that helps.

Okay

I will remove the form but when can I use the account?

Unfortunately, we cannot reactivate your account due to the phishing activity that goes against our terms.