What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Stripe, if the Subscription Period is set to Bi-Yearly, the subscription period is actually being set to Monthly

    Asked by 22ndcenturymedia on March 08, 2017 at 12:27 PM

    Hi,

    I'm planning on creating a Bi-Yearly Plan. I was able to create the "plan" via Jotform which is fine, however, when testing, the invoicing shows that it's being billed PER MONTH and NOT BI-YEARLY. I did create a test subscription and it shows invoicing per month and not every two years. Attached screenshots

    Screenshot
  • Profile Image
    JotForm Support

    Answered by david on March 08, 2017 at 01:39 PM

    I set up a quick form to test this on my end and I am able to reproduce this as well.  I set up a bi-yearly subscription:

    However, when I sent a test submission through, the subscription period was set to monthly.

    I will forward this to our developers to have a look.  We will let you know as soon as this has been resolved.

  • Profile Image
    JotForm Support

    Answered by NeilVicente on March 10, 2017 at 07:40 AM

    Stripe's API does not support bi-yearly subscriptions. When we upgraded our payment wizards to v4, we overlooked this fact; for that we are very sorry.

    Please kindly update your payment setup and use a valid subscription period. We have already removed "Bi-Yearly" option for Stripe to prevent others from selecting it.