- 22ndcenturymediaAsked on March 08, 2017 at 12:27 PM
I'm planning on creating a Bi-Yearly Plan. I was able to create the "plan" via Jotform which is fine, however, when testing, the invoicing shows that it's being billed PER MONTH and NOT BI-YEARLY. I did create a test subscription and it shows invoicing per month and not every two years. Attached screenshots
- JotForm SupportdavidAnswered on March 08, 2017 at 01:39 PM
I set up a quick form to test this on my end and I am able to reproduce this as well. I set up a bi-yearly subscription:
However, when I sent a test submission through, the subscription period was set to monthly.
I will forward this to our developers to have a look. We will let you know as soon as this has been resolved.
- JotForm SupportNeilVicenteAnswered on March 10, 2017 at 07:40 AM
Stripe's API does not support bi-yearly subscriptions. When we upgraded our payment wizards to v4, we overlooked this fact; for that we are very sorry.
Please kindly update your payment setup and use a valid subscription period. We have already removed "Bi-Yearly" option for Stripe to prevent others from selecting it.