Not able to edit and save forms under subuser using the new Form Builder

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    Emilysanders
    Asked on March 08, 2017 at 03:17 PM

    Since the new update, I have tried to edit my jotforms and when I hit save or click off of the section I am editing, it refreshes back to the home page and won't save anything. Any way we can fix this? Thanks!

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    jonathan
    Answered on March 08, 2017 at 05:51 PM

    I see your account is a sub account. So must be editing forms of another account (shared with you).

    Can you please tell us the URL of the form of the main account you were trying to edit and encountered the issue? We will check it as well once we identify the form.

    I actually did test already using this form http://www.jotform.us/form/62946250608156 but I could not replicate the problem at this time.

    Let us know if issue persist.