What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Submissions prior to data transference to EU servers are showing blank.

    Asked by fiona361 on March 09, 2017 at 11:14 AM

    On November 24th I contact you as I had problems with a sub-account user being able to access submission data on my forms - it was discovered that I wasn't using the European servicer but my sub account user was connected to the European server.

    I subsequently changed the the European server as recommended.  I recently went to some of my existing forms to analyse the submissions data and realised that all submission data prior to this is not visible.  Presumably it is on the other server?

    Is there any way of retrieving this data and indeed merging the submission date before and after this date so that I can analyse the results.  Obviously I only need to do this for the forms that were active at the time.

     

     

     

  • Profile Image
    JotForm Support

    Answered by Kevin_G on March 09, 2017 at 08:01 PM

    Do note that when you transferred your submissions to our EU data center, old and new submissions should had been moved to our Europe server. 

    I would suggest you to switch from EU data center to our non-EU, then move the data once again to the EU data center again, all your data should be transferred and you should be able to access it. If this is still not showing your old submissions transferred, please let us know.