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    Why PayPal payment was rejected?

    Asked by shantilie on March 13, 2017 at 02:32 AM

    Hi, I have problem with payment received in one of my page. Musical Playdate 2017


    My client can't pay after they submit the form. It looks like it has been integrated to paypal but it's error when clicking button to submit.

    Page URL:

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    JotForm Support

    Answered by Nik_C on March 13, 2017 at 06:29 AM

    Since the error you're seeing is coming from the PayPal's side, I'm afraid that only what I could check for you is that you integrated your PayPal correctly and since it is regular PayPal, I could check the PayPal email only which is: Kindermusikwithshanti@gmail.com. If that email is correct please contact PayPal and check with their Support why the payment didn't go through since they rejected it on their side.

    If you need any assistance from our side please let us know.

    Thank you!