Why PayPal payment was rejected?

  • shantilie
    Asked on March 13, 2017 at 2:32 AM

    Hi, I have problem with payment received in one of my page. Musical Playdate 2017

     

    My client can't pay after they submit the form. It looks like it has been integrated to paypal but it's error when clicking button to submit.

    Jotform Thread 1089707 Screenshot
    Page URL: http://www.kindermusikwithshanti.com.au/playdate-registration-2016/
  • Nik_C
    Replied on March 13, 2017 at 6:29 AM

    Since the error you're seeing is coming from the PayPal's side, I'm afraid that only what I could check for you is that you integrated your PayPal correctly and since it is regular PayPal, I could check the PayPal email only which is: Kindermusikwithshanti@gmail.com. If that email is correct please contact PayPal and check with their Support why the payment didn't go through since they rejected it on their side.

    If you need any assistance from our side please let us know.

    Thank you!