What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why is my account suspended

    Asked by bayu7911 on March 14, 2017 at 06:59 AM

    Hello admin,
    want to ask, why my acount in suspent

  • Profile Image

    Answered by Boris on March 14, 2017 at 09:11 AM

    I have checked your account, and I see it got suspended because of form 70717534972463, which is used to collect usernames:

    Collecting login credentials such as usernames or passwords is considered a phishing activity, and it is strictly against our terms of use:

    https://www.jotform.com/terms/

    Please make sure to remove the offending fields from your forms, so that your account can get reactivated and forms continue to function as expected. Let us know should you need any assistance after that, and we'll be happy to help. Thank you.