What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form embedded on a website not showing in Microsoft Edge and Safari

    Asked by Aaron yoder  on March 14, 2017 at 10:07 AM

    Forms are not working on my website.

    Page URL:
    www.ynsdesigns.com

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    JotForm Support

    Answered by david on March 14, 2017 at 11:28 AM

    I checked your website and the form on your contact page is live:

    If this is still not showing on your end, let us know and we will be happy to have another look.

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    Answered by yoder736 on March 14, 2017 at 12:46 PM
    Under dirt bike graphics and ATV graphics are not live
    Aaron Yoder
    Y&S Designs LLC
    @yoder736
    @ynsdesigns
    Www.ynsdesigns.com
    ...
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    JotForm Support

    Answered by david on March 14, 2017 at 01:51 PM

    Both of the graphics forms were active when I checked:

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    Answered by yoder736 on March 14, 2017 at 03:46 PM

    Aaron Yoder
    Y&S Designs LLC
    @yoder736
    @ynsdesigns
    Www.ynsdesigns.com
    ...
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    Answered by yoder736 on March 14, 2017 at 04:46 PM
    hey i just got off the phone with shopify.
    looks like it is working ok. but safari is not working.
    ...
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    Answered by yoder736 on March 14, 2017 at 04:46 PM
    The forms work on Fire fox as well but not on Edge.
    ...
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    JotForm Support

    Answered by Mike_G on March 14, 2017 at 06:18 PM

    For the embed scripts of the two forms (under Dirt Bike Graphics and ATV Graphics), could you please try to change the "http" to "https" in the script's src attribute and see if that will fix the issue you're having with Microsoft Edge and Safari?

    We will wait for your response.

    Thank you.

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    Answered by yoder736 on March 14, 2017 at 07:46 PM
    Im unsure how this is done. are you able to do it on your end?
    ...
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    JotForm Support

    Answered by Mike_G on March 14, 2017 at 09:42 PM

    The changes should be done in your websites' codes. Or, you can also re-embed (remove and embed again)the form using the form's embed script and make sure that the value of the src attribute of the script says "https" and not "http".

    Related Guide: Adding-a-Form-to-a-Web-Page

    The form embed script for https://www.ynsdesigns.com/pages/dirt-bike-graphics should be

    <script type="text/javascript" src="https://form.jotform.us/jsform/50068243460146"></script>

    And for https://www.ynsdesigns.com/pages/atv-graphics, it should be

    <script type="text/javascript" src="https://form.jotform.us/jsform/50296306245150"></script>

    Thank you.