Lost key - how to re-encrypt form

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    Asked on March 14, 2017 at 03:21 PM

    I did not know the function of the key when it popped up upon creating a form, somehow I am able to read forms on my chrome.  I have tried looking for it and cant' find it.  I since deleted the encryption by remove the locks that was showing on the form.  I am not sure if I did this correctly.


    I think The form is still useable, I just need a new key.  How do I re-encrypt an existing form?  If this can't be done, can I encrypt a form that has been clone?



    thank you,


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    Answered on March 14, 2017 at 04:37 PM

    If you turned on encryption then the key should've been stored on your downloads folder, in case you did not move it to a different folder. 

    You should be able to find it there by entering %HOMEPATH%\Downloads on a window's address bar: 

    downloads folder

    Or you could simply go to the downloads folder if you use Mac. 

    If you deleted your previous de-crypt key, then the info that was encrypted while that key was active will not be longer available since the key is required to get the data. Enabling the encryption feature on your form will generate a new key (since the previous one was deleted, otherwise it could also be provided) and this will de-crypt the new submissions only. 

    To get more  info about encryption, please check the following guide: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them 


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    Answered on March 14, 2017 at 05:46 PM
    I did the form in chrome and I tried what you said and it did not take me
    to hard drive.
    Evelyn Co, MFT, ATR-BC
    Office: 800.803.4584
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    Answered on March 14, 2017 at 07:08 PM

    If the goal is to re-encrypt the form, you can do this by switching the 'Encrypt Form Data' option to Yes. Use the 'Create encryption keys for me' option to generate a new key pair, you will be able to download a new Private key file once it is generated.

    If you need any further assistance on this, please let us know.