What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    We want to remove PayPal Integration on a form that already has submissions. How can we keep the data but remove the integration?

    Asked by newsong on March 15, 2017 at 08:40 AM

    We want to redirect people to a different payment option than what we started out with, but some people have already paid via PayPal, so we need to keep that information. I was planning to "Hide" the field, but that is not an option. I believe deleting that field will delete our received data, but is that correct? What are my options?

    Page URL:
    https://form.jotformpro.com/70116279623960

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    JotForm Support

    Answered by liyam on March 15, 2017 at 10:42 AM

    Hello,

    Unfortunately if you are looking for ways to not remove the data from your submissions page with the field deleted, this will not be possible. What you can do here is download the CSV and/or the Excel data of your submissions. This way, you get a back-up of your data on your computer. 

    If you have questions, please let us know.

    Thanks.