What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can we use other transactional emails providers besides Mandrill?

    Asked by txforesttrail on March 18, 2017 at 01:30 AM

    At one time, we were able to have the users input "email" as the senders email. Then, to my great disappointment, y'all changed that....

    So, then I had to get Mandrill. Now, Mandrill require a paid plan. We are a nonprofit and this is an issue for us.  Our emails will only be accepted by legislators if the come from individual email accounts.

    Can we use other "free" providers like Amazon SES, Sendinblue, Mailgun, etc; If so, which vendors can we use?

    If not, what other solutions or options can you recommend?

    Thank you!




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    JotForm Support

    Answered by John_Benson on March 18, 2017 at 04:57 PM

    Hi Marty,

    You can try MailJet as a replacement for Mandrill. Please check this thread and follow the guide given by my colleague: https://www.jotform.com/answers/796435

    Hope that helps. If you have questions, please let us know. 

    Thank you.

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    Answered by txforesttrail on March 20, 2017 at 11:57 AM

    Hi, thanks for answering, but the link you referred me to states that mailjet does not allow the same services of Mandrill, it states that the emails will still come from my address or the jotform email address - this does not give me a solution to my problem.



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    JotForm Support

    Answered by John_Benson on March 20, 2017 at 02:52 PM

    According to the Support Documents of MailJet, it is possible to use your own SMTP settings. Please check this link: https://app.mailjet.com/docs/getting_started#getstarted-smtp-cred.

    If that didn't work for you, please check our other email integrations. Here are the list:

    Let us know if you have questions or need further help.