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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Data not syncing to spreadsheet after editing the submission

    Asked by jinnie3009 on March 20, 2017 at 08:09 AM

    I have the same problem with my form and the data is unable to sync to spreadsheet after editing the submission in form.

    http://www.jotform.me/form/50688496585475

    Page URL:
    http://www.jotform.me/form/50688496585475

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    JotForm Support

    Answered by Kiran on March 20, 2017 at 10:21 AM

    I have tested editing a submission in one of my forms and see that the Google spreadsheet is being updated with the edited submission and new submissions as well without any issue. Could you try removing the integration and then re-integrate spreadsheets to see if that works? 

    Let us know if the issue still persists after reintegrating the spreadsheet. We will be happy to take a look again. 

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    Answered by jinnie3009 on March 23, 2017 at 10:14 AM

    I found the that ";" was replaced by "'," in the spreadsheet, which causes error in Excel algorithm and syncing data from form to sheet

    How to correct this mistake?

     

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    JotForm Support

    Answered by Kiran on March 23, 2017 at 01:04 PM

    I have tried integrating with a test form and see that the submission IDs are displaying with commas in the formula. Did you try reintegrating the Google Spreadsheet with the form?

    Let us know if that helps. We will be happy to take a look again.