Could you please verify the stability of our form?

  • Profile Image
    achan12
    Asked on March 20, 2017 at 05:30 PM

    Hi,

    We have a Bronze account, and we created a JotForm to accept applications for a student internship.

    Our form is at https://form.jotform.com/70367192198161.

    We have already successfully received some applications. However, other prospective applicants are reporting issues that are preventing their submissions. 

    In one case, the applicant fills out the form and clicks the submit button, but then an error message appears, saying "We can't reach this page, try again" or something to that effect.

    In another case, the applicant simply reports that their browser crashes.

    At this point, we are unable to troubleshoot further, since none of our internal testing yields in any instability - we've tested multiple computers (Windows) and multiple browsers (Chrome, IE).

    Would it be possible for your team to verify the code and its stability in our form?

    Thank you for your time.

    Sincerely,

    Science Education Department, Seattle Children's Research Institute

  • Profile Image
    Aury
    Answered on March 20, 2017 at 09:04 PM

    Hello,

    As per your request, I have checked the above indicated form, bue I was not able to reproduce the issue, the form displays fine in chrome, Edge and Firefox internet browsers.

    This error message most probable was caused due to internet connection while loading it.

    Best Regards.

  • Profile Image
    achan12
    Answered on March 21, 2017 at 09:43 AM

    Hi Aury,

    Thank you for your quick response. We will notify our applicants to try using other computers if indeed the problem is with their internet connection. We greatly appreciate your time and consideration.

    Sincerely,

    Science Education Department, Seattle Children's Research Institute