What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why are emails slow coming in?

    Asked by deliverCannabis on March 20, 2017 at 08:51 PM

    Why are emails slow coming in?

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    JotForm Support

    Answered by ashwin_d on March 21, 2017 at 02:26 AM

    Hello deliverCannabis,

    I'm sorry for the trouble caused to you. 

    Please note that submission emails are being sent successfully but there seems to be some delay in delivery. Our backend team is already aware of this issue and looking into this. We will get back to you as soon as we have any update form our backend team.

    For now, I would suggest you to please use your own email address with SMTP setting to send submission emails. You may like to take a look at the following guide on how to use your own SMTP setting:  https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    Please note it is also possible to use your gmail SMTP to send submission email. The following guide should help you:  https://www.jotform.com/help/392-How-to-Use-Your-Gmail-Account-as-Your-Email-Sender-via-SMTP 

    Thank you!

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    JotForm Support

    Answered by Scott on March 21, 2017 at 08:44 AM

    Hey deliverCannabis,

    This issue is now fixed by our DevOps team. We are sorry for  the inconvenience that was caused on our part.

    Please let us know if you ever need anything else,

    Cheers!