Why are emails slow coming in?

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    Asked on March 20, 2017 at 08:51 PM

    Why are emails slow coming in?

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    Answered on March 21, 2017 at 02:26 AM

    Hello deliverCannabis,

    I'm sorry for the trouble caused to you. 

    Please note that submission emails are being sent successfully but there seems to be some delay in delivery. Our backend team is already aware of this issue and looking into this. We will get back to you as soon as we have any update form our backend team.

    For now, I would suggest you to please use your own email address with SMTP setting to send submission emails. You may like to take a look at the following guide on how to use your own SMTP setting:  https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    Please note it is also possible to use your gmail SMTP to send submission email. The following guide should help you:  https://www.jotform.com/help/392-How-to-Use-Your-Gmail-Account-as-Your-Email-Sender-via-SMTP 

    Thank you!

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    Answered on March 21, 2017 at 08:44 AM

    Hey deliverCannabis,

    This issue is now fixed by our DevOps team. We are sorry for  the inconvenience that was caused on our part.

    Please let us know if you ever need anything else,